Cable Commission

If you are experiencing a service issue, Altice has created four channels to advise them of your issue.  Contacting Optimum via any of these channels will result in a trouble ticket being created that will direct a repair team to assess and address the issue:  

As Altice/Optimum continue to monitor and make network improvements, customers may encounter a temporary loss of service.  They now have a web site where customers can check on service status by doing the following:    

Go to and sign in with Optimum ID and password. Next, under Support, located in the upper right corner, click "Service status"